Communication is a key part of building trust with your customers. You may already have a contact form (link) on your website, but sometimes getting a quick response can make all the difference to a prospective buyer. If your business has a Facebook page, you can add a Messenger button to your site in just a few simple steps.
1) Navigate to the "Website" and then to the "Messenger" section of your account and click the "Enable" button. You will be prompted to connect your Facebook account first. Be sure to log into the account that manages your business page. If you have more than one Business page, you’ll need to select the one you want to set up with your site. Do that, then click "Next" to move on.
2) Choose a style for the Messenger icon and decide where you want it to be positioned on your site. The preview image will update to reflect your choices so you can get an idea of how it will look on your website. If you change your mind later, you can easily edit the appearance of the icon from the "Website" and then "Messenger" page in your account.
3) The final step is to publish your website. Please note that using the "Publish" button here will publish any changes you’ve made since your last publish. If you’re not ready, you can click cancel and come back later to finish the setup and publish.
Once the Messenger icon is live on your website, it will appear on every page in the location you specified during setup. Customers who click on the icon will be taken to a new window with a blank message to your page. From this point, everything works the same as usual in Facebook Messenger.
If you ever want to turn Messenger off, you can do so from going to "Website" then to "Messenger" via the "Disable" button. You can also change which page is connected or completely disconnect your Facebook account from here.
